Frequently Asked Questions
Find answers to common questions about our property management services.
What areas do you serve in Jamaica?
We provide property management services across Jamaica, with primary focus on Portland, St. Mary, Kingston, St. Ann & Montego Bay. We also serve other areas based on client needs and property requirements.
What if I need emergency help outside business hours?
We will do our best to make the necessary arrangements to assist with maintenance issues as they arise. However, please note that service after 9:00 PM is not guaranteed and may incur additional charges.
Are cleaning supplies and materials included in your services?
Yes, all basic cleaning supplies and standard maintenance materials are included in our service packages. For specialized or premium products, we’ll discuss options with you in advance.
Can I book a one-time service instead of ongoing management?
Absolutely! We offer both one-time services (deep cleaning, maintenance projects, event preparation) and ongoing management contracts. Our flexible approach allows you to choose what works best for your needs.
How do you screen and train your staff?
All team members undergo comprehensive background checks, reference verification, and skills assessment. We provide ongoing training in customer service, safety protocols, and specialized property care techniques.
What types of reports do you provide?
We provide detailed service reports including photos, completion confirmations, maintenance recommendations, and property status updates. Reports can be customized based on your preferences and delivered via email or our client portal.
How do you handle vacation rental turnovers?
Our vacation rental turnover service includes thorough cleaning, linen changes, amenity restocking, property inspection, damage assessment, and preparation for the next guest. We coordinate timing with your booking schedule.
Do you work with property management software or OTAs?
Yes, our team is equipped with the knowledge and experience to manage various OTA platforms. However, you will need to already have partnerships established with your OTA providers, or we can assist you with setting up those accounts.
What is your pricing structure?
Our pricing varies based on property type, services required, frequency, and location. We offer competitive rates with transparent pricing – no hidden fees. Contact us for a customized quote based on your specific needs.
How far in advance should I book your services?
For ongoing management, we recommend booking 2-3 weeks in advance. One-time services can often be accommodated within 3-5 days. Emergency and last-minute services are available with additional coordination.
Still have questions?
Our team is here to help with any additional questions about our services.
