Privacy Policy

Your privacy and data protection are important to us

Last Updated: December 1, 2024

Introduction

Information We Collect

How We Use Your Information

Information Sharing

Data Security

Your Rights

Cookies and Tracking

Updates to Policy

Contact Information

1. Introduction

Welcome to 876 Optimum Property Management Ltd. (“876 OPM,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy is effective as of December 1, 2024, and applies to all services provided by 876 OPM throughout Jamaica. By using our services or visiting our website, you agree to the collection and use of information in accordance with this policy.

Scope: This policy covers all personal information collected through our website, mobile applications, email communications, and in-person interactions related to our property management services.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and mailing address

• Property ownership information and property addresses

• Payment information and billing details

• Emergency contact information

• Communication preferences and service requirements

Property Information

In connection with our services, we collect:

• Property details including size, type, and condition

• Maintenance history and repair records

• Tenant information (where applicable)

• Access codes, keys, and security information

• Photos and documentation of property conditions

Usage Data

We automatically collect information about how you use our website:

• IP address, browser type, and operating system

• Pages visited, time spent on pages, and click patterns

• Referring website and search terms used

• Device information and screen resolution

3. How We Use Your Information

Service Delivery

• Providing property management services as requested

• Scheduling maintenance, cleaning, and inspection visits

• Coordinating with contractors and service providers

• Processing payments and managing billing

Communication

• Sending service confirmations and updates

• Providing maintenance reports and property assessments

• Responding to inquiries and customer support requests

• Sending promotional offers and service recommendations (with consent)

Service Improvement

• Analyzing usage patterns to improve our website and services

• Conducting customer satisfaction surveys

• Developing new service offerings based on customer needs

• Training staff to provide better customer service

Legal Compliance

• Complying with applicable laws and regulations

• Responding to legal requests and court orders

• Protecting our rights and interests

• Preventing fraud and ensuring security

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Maintenance and repair services
• Cleaning and housekeeping services
• Security and landscaping services
• Payment processing and accounting
• Website hosting and technical support

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests

• Protect the rights, property, or safety of 876 OPM, our customers, or others

• Investigate potential violations of our terms of service

• Respond to claims or legal proceedings

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction, subject to appropriate confidentiality agreements.

5. Data Security

Security Measures

We implement appropriate security measures to protect your information:

• Secure Socket Layer (SSL) encryption for data transmission

• Regular security assessments and updates

• Access controls and staff training on data protection

• Secure storage of physical documents and digital files

• Regular backup and disaster recovery procedures

Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, typically for the duration of our service relationship plus seven years for business and legal compliance purposes.

Breach Procedures

In the unlikely event of a data breach, we will notify affected customers within 72 hours and take immediate steps to secure the affected systems and prevent further unauthorized access.

6. Your Rights

You have the following rights regarding your personal information:

Access Rights

Request copies of your personal information that we hold

Correction Rights

Request correction of inaccurate or incomplete information

Deletion Rights

Request deletion of your personal information (subject to legal requirements)

Portability Rights

Request transfer of your information to another service provider

How to Exercise Your Rights: To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within 30 days.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality

• Analytics Cookies: Help us understand website usage and performance

• Preference Cookies: Remember your settings and preferences

• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website

• Sending email notifications to registered users

• Providing notice during your next service interaction

We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Privacy Officer

876 Optimum Property Management Ltd.

privacy@876opm.com

Phone

876-XXX-XXXX

Complaint Procedure

If you have concerns about our handling of your personal information, please contact our Privacy Officer. We will investigate all complaints and respond within 30 days.

876 Optimum